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Save Time with Assist by AOL Hotkey Tips

Posted Jul 28th 2015 9:10AM by AOL Mail Team

Tired of navigating to drop down menus to execute simple actions on your computer? Our Hotkey Shortcuts can help. The tech experts at Assist by AOL have created a useful group of tip sheets that explain the most helpful hotkeys (a combination of keys pushed at the same time). You might be familiar with some of the shortcuts we've included, like copying and pasting, but do you know how to bookmark a web page or switch between open windows with the simple click of some keys? Scroll down and we'll share the most popular hotkey combinations. Learn more about Assist by AOL's tech help offerings at

Help Prevent a Spam Attack with 5 Easy Steps

Posted Jul 16th 2015 5:00PM by AOL Mail Team

Unfortunately spam is an unpleasant fact of life on the internet but there are ways in which you can help reduce the quantity of spam sent to your email address.

1. Don't open emails from an unknown sender.

2. If you accidentally open a spam message do not reply or click on any links. If you're not sure if a message is spam, keep the following pointers in mind. Messages containing offers that seem too good to be true are never legitimate. For example a message that claims you have won a contest you never entered, offers you access to unclaimed money, or promises free electronics or pills is always spam. If a message asks you for your password it is definitely fake. Also, be sure to ignore any email requests from strangers.

3. Please use the spam button to delete and report any message you think is spam. If we believe we can safely unsubscribe you from that sender we will do so on your behalf.

4. Change your password frequently. Make sure your password is at least 8 characters and includes upper and lower case letters, special characters and numbers.

5. Keep security software and all other software on your computer current and updated.

Behind the Scenes at AOL with Marcel

Posted Jul 1st 2015 10:40AM by AOL Mail Team

I am Marcel, Director of Product Management for AOL Mail. I drive the business and product requirements for our applications and infrastructure. This includes things like AOL webmail, Alto, our open API's and IMAP, which allow you to use mail on your mobile device, and our anti-spam efforts.

Mail is one of AOL's core products. We hope it's the tool you use every day to stay connected and see what's new in the world and your mailbox. It always affects me personally when any of you have problems or are unsatisfied with AOL Mail, and I work to gather the best people to fix and solve those issues. I strive to make AOL Mail the best product possible.

I was born and grew up in East Germany - behind the "iron curtain." I was lucky to see Germany unite and have an opportunity to travel the world. My interest in computers and my early business endeavors influenced my decision to study computer science and applied economics. I joined AOL – AOL Germany to be precise – in 1999. Initially, I was responsible for European products, after which I moved to Dulles to lead international product development. Finally, I joined the mail team on the West Coast in my current position.

Through working at AOL, I combine two of my biggest passions: online communication and building true global software. I have been fascinated by using computers and online networks to communicate ever since I started my own BBS with a 14K Modem in 1995. Simultaneously, I started building software for a global audience and learned quickly that there is never a "one size fits all" solution. Fortunately at AOL, and specifically with the AOL Mail team, I am able to work on building a true global platform and product that enables millions of people around the globe to communicate. I enjoy working on all of this with many people across various teams and locations, allowing me to get insight into numerous views and perspectives.

Because studying at a technical university and dealing with computers could be boring at times, I sought out an additional activity that would spark my creative side, and I found this spark in acting. I am an improv fanatic and have led four different theater groups. Some of you may have seen the video we created for one of AOL Mail's Valentine themes – that's the kind of stuff I need to stay creative! I approach life like I approach improv on a big stage: everything is an opportunity and always have a positive attitude.

Tech Support Benefits with AOL Membership

Posted Jun 23rd 2015 8:00AM by AOL Mail Team

All of these technical support benefits are available to you with an AOL Membership. See earlier posts to read about Identity Protection, Convenience & Savings and Computer Security benefits.

Computer Security with AOL Membership

Posted Jun 17th 2015 10:31AM by AOL Mail Team

More great benefits from AOL! See earlier posts to read about Identity Protection and Convenience & Savings benefits.

Identity Protection with AOL Mail Membership

Posted Jun 3rd 2015 11:51AM by AOL Mail Team

Do you know all of the benefits you receive as an AOL member? Here is the second in a series of posts about specific benefits we offer.

Financial Benefits of AOL Membership

Posted May 26th 2015 9:36AM by AOL Mail Team

Do you know all of the benefits you receive as an AOL member? Here is the first in a series of posts about specific benefits we offer.
AOL Membership Benefits

Developing the AOL Apple Watch App

Posted May 20th 2015 1:56PM by AOL Mail Team

AOL in iWatch

Great news, the AOL app is now available on Apple Watch! We designed the app with you in mind making it easy to stay connected. Now you can get instant email notifications and breaking news alerts right on your wrist.
Want to finish that email or news article you were just reading? Pick it up where you left off from your iPhone using the handoff feature. The app also lets you view full emails and news articles based on timing and relevance using glances.
Scott Tury, our Chief Architect, stood behind the importance of creating this app because it shows that AOL is "truly staying on top of new technologies for our customers and early adopters, which is a good thing."
When asked about development, Scott says the biggest challenge was not having the Apple Watch to actually test with before its release. He says, "It's one thing to test things in the simulator but when the hardware is actually being used you notice different behavior."
Scott and the rest of the team have worked diligently to make sure the AOL Apple Watch app provides the best experience for our customers. He explains, "This is something that has really opened the door for us to come up with ways to expand our app across multiple platforms, and it's going to work great."

Apple App Store Button

Behind the Scenes at AOL Mail with Arundhati

Posted Apr 28th 2015 7:51PM by AOL Mail Team

Arundhati, Product Manager for AOL MailI am one of the Product Managers for AOL Mail. I have been with AOL for 15 months now and it has been a great ride. I work in the Palo Alto office right next to our front-end engineers and work with many other business units remotely. Something that I really like at AOL is the amount of trust and independence given to each individual to make the right decisions for their products. This makes for a very passionate employee base. For example, every Mail employee in Palo Alto receives each piece of feedback sent by our users. Yes, we read every one. If we can't act on the feedback immediately, we put it in the backlog and address it at a later time.

Every Thursday an industry expert comes into our office and shares their experiences with us. One of my personal favorites was Marty Cagan's talk. If you are interested in Product Management and haven't read Inspired yet, you should. His blog at is also a great read.

I do my best and feel my best when I am inspired. The products that I am working on, my team and my experiences here at AOL are just the right mix of inspiration.

The AOL office in Palo Alto has a very collaborative environment. We believe in taking time to come together, build relationships and have a good time.

When I am not working, I am hanging out with friends and family, watching TED talks and thinking about problems that are bigger than me, playing with my two-year-old niece and learning to be curious and open- children do it the best. I also tend to binge watch some shows periodically. I am on The Office right now. I know, it's old, I am playing catch up ;) Outside of work, I am looking to develop an application that I hope will reduce hunger starting in the Bay Area. 1 in 6 people suffer from hunger in the United States and about 10% of restaurant food goes to waste each day mainly due to over production. One day I hope to build a bridge to connect hungry people with over produced restaurant food.

AOL App Named Official Honoree by Webby Awards

Posted Apr 10th 2015 11:34AM by AOL Mail Team

Webby Award HonoreeThe International Academy of Digital Arts and Sciences announced the nominees for the 19th annual Webby Awards on Tuesday, April 9th. Out of more than 13,000 entries from 60 countries the AOL app was chosen as an Official Honoree for Mobile News (Handheld Devices). This is quite an accomplishment considering only 20% of entrants are selected as honorees.

The Webby Awards are the leading international awards honoring the best of the web in five categories: Websites, Interactive Advertising & Media, Online Film & Video, Mobile & App, and Social Web.

We are extremely proud of this achievement – our goal is to build the best possible mobile experience combining mail, news and video for our customers. If you don't have the app yet, download it today: Google / Apple

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