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Give Thanks with New Stationery Designs

Posted Nov 23rd 2015 12:11PM by AOL Mail Team

We've created three new Thanksgiving stationery designs for your holiday messages to loved ones. Let your friends and family know how thankful you are to have them in your life.

Harvest Kitchen is perfect for foodie friends— cooks and food lovers alike.

Harvest Kitchen
Harvest Kitchen


Try Fall Friends for a friendly Thanksgiving greeting.

Fall Friends
Fall Friends

Click on the Stationery button in the top right of your email toolbar to see all of the Thanksgiving artwork. For more help using stationery designs in your email, take a look at this video tutorial:

How to add stationery to your AOL Mail


Show your Inbox some gratitude with our new Fall Flowers theme. This design is available as a stationery template too!


Fall Flowers theme
Fall Flowers

Click on Options under your sign-in name and then select Mail Themes to see all of the designs. If you need more help selecting a theme, here is a link to a video tutorial:

How to add a background theme to your Inbox


Send Text Messages from Your AOL Inbox

Posted Nov 2nd 2015 12:30PM by AOL Mail Team

Send texts to friends and family member's mobile devices

1. In the upper left, click the Compose Text button (the cell phone icon).



2. In the "New Text" Window that appears in the lower right, enter the mobile number (including area code) that you'd like to text. Type all 10 digits together — no spaces, hyphens, parentheses or any other marks are necessary.



3. Type your text in the message field and hit enter on your keyboard.

That's it! You'll get replies to your text messages in the lower right corner of your AOL Mail window.

Providers and Additional Details

We currently support these U.S. mobile service providers:

VerizonAT&T
SprintGoogle Voice
T-MobileBoost (1-way messaging only)
Virgin MobileUS Cellular
AlltelCricket Wireless
nTelos WirelessCentennial Cellular
Immix WirelessCellular One
Appalachian WirelessBluegrass Cellular
COM TMI WirelessGCI/Alaska DigiTel
Illinois ValleyInland Cellular
Nex-TechUnited Wireless
West CentralMetro PCS*

We do not support international number or landlines.

*Metro PCS: Messaging is only supported on select Metro PCS plans. If you use Metro PCS and you run into issues sending or receiving messages via AOL, please contact Metro PCS for more information.

Additional Note: Sending and receiving text messages in AOL Mail is free, but charges may apply for the person you're texting — depending on his/her plan.


Fun and Frightful Halloween Stationery and Themes

Posted Oct 27th 2015 10:06AM by AOL Mail Team

Stationery
It's the most spooktacular time of year and we've created some ghoulish new stationery designs. Click on the Stationery button in the top right of your email toolbar to see all of the Halloween artwork. Here is a preview:



Halloween Treat




Magical Halloween

For help using stationery designs in your email, take a look at this video tutorial:

How to add stationery to your AOL Mail


Themes
Need some creepy crawlies for your inbox? Check out our Halloween themes. Click on Options under your sign-in name and then select Mail Themes to see all of the designs. Here is a preview:


Creepy Crawly


Zombies


If you need help selecting a theme, here is a link to a video tutorial:

How to add a background theme to your Inbox



Updating to El Capitan is free and allows better integration with your AOL Calendar. With Apple's OS X El Capitan installed AOL Mail users can now sync their AOL Contacts, Calendar, and Reminders — along with mail of course.

How to sync your AOL Contacts, Calendar, and Reminders

1. Open the Mac Mail app and click Mail in the upper left. Then click Accounts.



2. On the left side of the window that opens, click the AOL account you'd like to sync.

3. On the right, click the boxes next to the services you want to sync (i.e. Contacts, Calendars, Reminders).



Close the window and you're done. It's as simple as that!

How to add an event to your AOL Calendar through Mac Mail

After you've upgraded to El Capitan and synced your AOL Calendar with your Mac Calendar app, you can add an event to your AOL Calendar with just a few clicks.

If you get an email with details for an event or just a message saying something like "Hey want to meet up tonight for coffee?" you can add this to your AOL Calendar. Here's how:

1. In the email with the event or invite you'll see an event banner under the subject line. Click add on the far right.



Note: If you don't see the event banner under the subject line, click Mail in the upper left and then click Preferences. Under the General Preferences tab next to "Add invitations to Calendar" click the drop-down menu and select Automatically.

2. In the event window that appears in the upper right click the small drop-down menu and select your AOL Calendar from the list.



3. At the bottom click Details to add event information, a reminder, add invitees or notes to the event.

4. After you're done adding the event details, click Add To Calendar.

All done! The event will show up on your AOL Calendar and your Mac Calendar.


I Need Help Signing in to My Account

Posted Oct 16th 2015 6:58AM by AOL Mail Team

Can't access AOL Mail? Do you get one of these alerts when you try to sign in:

a) "We detected unusual activity," or

b) "Your Username or Password is incorrect"?

If so, then first off, we sincerely apologize for the inconvenience. To protect your account and get back in, you'll need to reset your password.

Go to account.aol.com to get it done. Typically this is quick and easy. But if you're unable to change your password (and you're in the U.S.), call 855-622-4946 for further instructions (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET).

If you're not seeing either of the alerts above when you attempt to sign in, it might be an issue with your browser. Here are two things to try.

Set your browser's security setting to default

1. First, determine the browser version you're using.

2. Once you've identified your browser version, read our help article Reset browser security settings to default level to learn how to set your browser security settings.

3. Try signing in again.

Clear your browser's cookies, cache, history and footprints

1. Clear your browser's cookies, cache, history and footprints to clean your computer's disk space. Visit our help article Clear cookies, cache, history and footprints in your browser to learn how.

2. Try signing in again.

You barely have time to clean out your closet, so why bother clearing cookies, cache, history and footprints in your browser? A few reasons to consider tidying up:
  • Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you've clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cookies can cause problems with your e-mail.
  • If your browser's history settings call for your history to be recorded for an especially long period of time, then the file size can become quite large. Clearing this list frees up space on your computer.
For more troubleshooting suggestions, head on over to this article on our help site.

How Do I Change My Password?

Posted Oct 9th 2015 6:02PM by AOL Mail Team

A strong password gives you a strong defense against hackers. The L0ng3rTh3pA55w0rD is, the stronger it is. Mix in numbers and symbols. Make it tough! You can change your AOL password whenever and as often as you'd like.

To change your AOL password:

1. Sign in to your account information.

(If you forgot your password, just click Forgot password.)

2. Next, answer your Account Security Question.

If you forgot the answer to your Security Question, click Forgot Answer on the Security Question page to reset it.

Make the answer to your Account Security Question difficult to guess, too! It's your second line of defense. If you can, use a mix of letters and numbers in the answer to your Account Security Question.

3. Click Change Your Password in the General Account Information section.



4. Enter your Old Password, and your desired New Password. Re-enter your new password to confirm. The strength indicator will let you know how strong your new password is. Click Save to finish the process.



That's it! Your account can now be accessed using only the new password you created.

For more information about managing your password, please take a look at this article on the AOL Mail help site.


Add a Signature to Your Messages

Posted Oct 2nd 2015 3:04PM by AOL Mail Team

A signature added to the bottom of your email is a quick and easy way to share your contact information, business information, or even your favorite quote.

To create or edit a signature:

1. In the upper right, below your Username, click Options and then clickSettings.



2. In the left panel, click Compose.



3. In the "Rich Text / HTML" section, click the No Signature drop-down menu and select Use signature.



Note: If you want your signature to appear in plain text, make sure the box next to Use Rich Text / HTML Editing is unchecked.

4. In the text field, enter or edit your signature.

Note: If you want your buddy icon to appear in your signature, click the box next to Show AIM presence icon in signature.

5. Once you've finished entering your signature, scroll to the bottom of the page and click Save.

All done! Your signature will be waiting for you the next time you go to compose an email.

For more information about composing email, please take a look at this article on the AOL Mail Help site.




Go Mobile with AOL Mail

Posted Sep 25th 2015 12:17PM by AOL Mail Team

There are three ways to get a full featured version of AOL Mail on your iOS and Android devices.

1. Download the AOL App

AOL app for iPhone, iPad and iPod
  • Tap the App Store icon on your home screen to go to the App Store.
  • Using search (the magnifying glass), type AOL.
  • There are a few apps by AOL. Choose this one: AOL: Mail, News, Weather and Video.
  • In the upper-right corner, tap FREE, then INSTALL.

That's it! Once it's installed, tap to open it, then tap the envelope icon (Mail) in the lower-left.

You'll be asked to sign in. Then your inbox opens. You can stay signed in and get to your updated inbox anytime you tap the AOL icon on your home screen.

If you ever want to sign out, just tap AOL at the bottom of the screen, then the gear icon in the upper-right corner. In the menu that opens, under Account, tap Sign Out. This signs you out of the AOL app.

AOL app for Android devices

  • Tap the Google Play icon on your home screen to go to Google Play.
  • Using search (the magnifying glass), type AOL.
  • There are a few apps by AOL. Choose this one: AOL: News, Mail and Video.
  • In the upper-right corner, tap INSTALL.

That's it! Once it's installed, tap to open it, then tap the envelope icon (Mail) in the lower-left.

You'll be asked to sign in. Then your inbox opens. You can stay signed in and get to your updated inbox anytime you tap the AOL icon on your home screen.

If you ever want to sign out, just tap AOL at the bottom of the screen, then the gear icon in the upper-right corner.

In the menu that opens, under Account, tap Sign Out. This signs you out of the AOL app.

2. View AOL Mail on your mobile device's web browser

We've customized for AOL Mail for mobile browsers (like Safari and Chrome) on iOS and Android devices. Log into Mail on your device at http://mail.aol.com

Please note that AOL Mail on your device's browser will run on iOS 5.0 and above and on Safari 4.0 and above for the iPad and on Android 4.1 and above tablets using native and Chrome browsers.

For some tips and tricks to help you get more familiar with your AOL Mail mobile web inbox, take a look at this help article.

3. View AOL Mail on your device's native apps.

For detailed instructions about how to set-up AOL Mail on your device, go to this help article.


New Autumn Themes and Stationery

Posted Sep 17th 2015 11:52AM by AOL Mail Team

Summer is fading and we're surrounded by signs of fall: leaves turning to deep oranges and reds, kids going back to school, football fans cheering their hearts out, and pumpkin spice options at every turn. To usher in the season we've created new themes and stationery to give your inbox an autumnal mood. Here is a preview:

A Fall stationery design called "Acorns"

A colorful new stationery design, "Acorns," livens up your message with the colors of fall.


New fall stationery featuring a camping scene

"Camping," another fresh stationery design, features a fun outdoorsy nighttime scene.


Autumn Floral theme for your inbox
An elegant theme called "autumn floral" showcases a sophisticated fall design.

Go to your inbox to find more autumn inspired themes and stationery. If you need help selecting stationery designs or theme backgrounds, here are links to some video tutorials:

How to select a theme

How to select a stationery design




​Don't Take the Bait: Protect Yourself from Online Phishing

Posted Aug 6th 2015 2:30PM by AOL Mail Team

What is Phishing?
Phishing is the attempt by cybercriminals to steal your personal information such as usernames, passwords, and credit card details by posing as a legitimate company. Phishers may send emails asking you to click on a link to verify an account, update personal or financial information related to an existing account or to confirm an anticipated refund amount. Clicking on the link can enable phishers to extract sensitive information or install malware on your machine. Many phishers go as far as creating replicas of commercial websites.

How to protect yourself
1. Keep your antivirus and spyware detection software up to date.

2. If you receive an email that links to a site that has records of your financial or otherwise sensitive information, it is best not to click on that link from that email- even if that email looks official. Instead type the url directly into your browser.

3. If you notice a suspicious email don't open it. If you think it is possibly legitimate, call the sender to verify.

4. If you do accidentally open a suspicious email or see a questionable pop-up, don't click on any links or attachments.

5. Never include credit card numbers or other financial information in an email.

6. Check your online credit card and bank account transactions for unauthorized charges at least once a month.

If you would like to learn more about protecting your sensitive information online, visit AOL's security site: mail.security.aol.com

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