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Updates for CompuServe Classic Users

Posted Jun 2nd 2009 2:26PM by the AOL Mail Team

We are working diligently to resolve all the issues you all are experience with the new CompuServe mail system.You can always return here to the login page for the latest updates.

Important Update (June 9, 2009, 4:28pm ET):

We believe we have fixed the majority of issues with the new mail system and have noticed that the system has been stable for the past 12 hours.

We apologize for any inconvenience and appreciate your patience through this migration. If you are experiencing any problems, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening and provide as much detail as you can. This will help us to resolve your issue.


June 7, 2009, 3:58pm ET):

We will be restarting the servers at 12 am ET (midnight) on 6/8/09 and if you are using webmail or POP3/IMAP at that time, your session will be terminated. Please wait a few minutes and log back into your mailbox (either using webmail or POP3/IMAP access).

June 7, 2009, 11:35am ET:

We have been re-starting the servers periodically this morning, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access).

June 5, 2009, 4:54pm ET:

We have fixed the issues that were causing slowness in mail delivery. You should notice that there is no delay in mail is being delivered to your mailbox.

June 5, 2009, 10:24am ET:

We are experiencing slowness in mail delivery issues this morning starting at 3:00 am ET. You may notice that mail is taking longer to deliver to your mailbox. We are working diligently to resolve this issue and pologize for any inconvenience and appreciate your patience.

June 4, 2009, 5:52pm ET: We have been monitoring the new mail system and it has been stable since early this morning (6am ET). We are still working on several user accounts that have been effected during the migration and will continue to work until all these accounts have been fixed.

June 3, 2009, 10:38pm ET: We have been experiencing some issues with the new mail system and our teams are currently working to resolve them. We have been re-starting the servers periodically, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access). We apologize for any inconvenience and appreciate your patience.

June 3, 2009, 6:38 PM ET: The temporary maintenance that is affecting some of your mailboxes has been completed.


June 3, 2009, 3:10 PM ET: The temporary maintenance that is affecting some of your mailboxes is taking longer than we expected.We expect to be finished by 5pm ET. We apologize for any inconvenience and appreciate your patience.


June 2, 2009, 12:03 PM ET: The Authentication team has fixed the webmail login issue when the"Stay signed in until I sign out" option was selected. You will no longer receive an error when selecting this option.


June 2, 2009, 10:45 AM ET: The Mail Operations team fixed the issues we have been experiencing with the POP3/IMAP servers.We are also closely monitoring these servers to make sure we don't have any more issues.


June 2, 2009, 4:15 AM ET: The Mail Development team delivered a fix for the latency in email delivery issue that several users have notified us about. This fix was installed immediately.

If you are experiencing any problem, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening. This is our number 1 priority and are working to fix all known issues.

Rohit Kinra, AOL Mail Team

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