Updates for CompuServe Classic Users
Posted Jun 2nd 2009 2:26PM by Webmail Team
We are working diligently to resolve all the issues you all are experience with the new CompuServe mail system.You can always return here to the login page for the latest updates.
Important Update (June 9, 2009, 4:28pm ET):
We believe we have fixed the majority of issues with the new mail system and have noticed that the system has been stable for the past 12 hours.
We apologize for any inconvenience and appreciate your patience through this migration. If you are experiencing any problems, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening and provide as much detail as you can. This will help us to resolve your issue.
June 7, 2009, 3:58pm ET):
We will be restarting the servers at 12 am ET (midnight) on 6/8/09 and if you are using webmail or POP3/IMAP at that time, your session will be terminated. Please wait a few minutes and log back into your mailbox (either using webmail or POP3/IMAP access).
June 7, 2009, 11:35am ET:
We have been re-starting the servers periodically this morning, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access).
June 5, 2009, 4:54pm ET:
We have fixed the issues that were causing slowness in mail delivery. You should notice that there is no delay in mail is being delivered to your mailbox.
June 5, 2009, 10:24am ET:
We are experiencing slowness in mail delivery issues this morning starting at 3:00 am ET. You may notice that mail is taking longer to deliver to your mailbox. We are working diligently to resolve this issue and pologize for any inconvenience and appreciate your patience.
June 4, 2009, 5:52pm ET: We have been monitoring the new mail system and it has been stable since early this morning (6am ET). We are still working on several user accounts that have been effected during the migration and will continue to work until all these accounts have been fixed.
June 3, 2009, 10:38pm ET: We have been experiencing some issues with the new mail system and our teams are currently working to resolve them. We have been re-starting the servers periodically, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access). We apologize for any inconvenience and appreciate your patience.
June 3, 2009, 6:38 PM ET: The temporary maintenance that is affecting some of your mailboxes has been completed.
June 3, 2009, 3:10 PM ET: The temporary maintenance that is affecting some of your mailboxes is taking longer than we expected.We expect to be finished by 5pm ET. We apologize for any inconvenience and appreciate your patience.
June 2, 2009, 12:03 PM ET: The Authentication team has fixed the webmail login issue when the"Stay signed in until I sign out" option was selected. You will no longer receive an error when selecting this option.
June 2, 2009, 10:45 AM ET: The Mail Operations team fixed the issues we have been experiencing with the POP3/IMAP servers.We are also closely monitoring these servers to make sure we don't have any more issues.
June 2, 2009, 4:15 AM ET: The Mail Development team delivered a fix for the latency in email delivery issue that several users have notified us about. This fix was installed immediately.
If you are experiencing any problem, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening. This is our number 1 priority and are working to fix all known issues.
Rohit Kinra, AOL Mail Team
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Reader Comments (Page 1 of 4)
1. ne2907
Need help with AOL webmail setting to play sound when new mail arrives I use AOL webmail. Despite having checked "Play a sound when new mail arrives," I am not hearing a sound other than "You've got mail" when I first log on. I have tried checking, unchecking and rechecking the box but to no avail. Any ideas? The save box appears to be disabled. Any ideas on how to fix this?
Posted at 12:34AM on Jun 3rd 2009 by ne2907
2. Thank you for your work yesterday (6/2). Made this email change much more palatable.
Posted at 9:17AM on Jun 3rd 2009 by rjgraham
3. I've been having problems with my webmail inbox saying there are unread messages still left when there are none... what can I do? I've looked everywhere for help but it's nowhere to be found...
Posted at 4:40PM on Jun 5th 2009 by Nik
4. Outlook is still telling me:
"$$RR invalid username/password" when it tries to log on to pop.csi.com.
The username/password works fine for the classic webmail at webmail.compuserve.com. I've had this problem since the 18th. I've talked to tech support a doz times. See case # 174480928.
Larry - 361-290-5565,
Posted at 9:29PM on Jun 5th 2009 by 104541.344
5. Thanks for the update, but you made me lose the email I was writing, and I'd spent some time on it without knowing you were updating it! Please give us some advance warning!
Posted at 5:53AM on Jun 11th 2009 by Tandy
6. How do I download all selected email to my local computer, en masse?
Posted at 8:36AM on Jun 11th 2009 by ereidof9
7. I also have the "play a sound when new mail arrives" box checked and saved, but webmail doesn't play the sound.
Posted at 11:31AM on Jun 11th 2009 by STChicago
8. For the entire day my mail has ben interrupted every few minutes (or more frequent) with the screen " pardon the interruption, AOL mail has been updated" This only started this morning and hasd been going on all day.
Posted at 10:44PM on Jun 11th 2009 by David
9. Please help me to delete the message that appears at the bottom of my email. It is usually advertising either AOL services or someone elses.
I have looked at the how to information and using all three routes am unable to access the message footer part of AOL Mail to switch it off.
It is not possible in settings as message footer is not an option either before anyone suggests it. Thanks in advance as am both irritated and embarassed by some of the ads...hopefully someone can help. Thanks
Posted at 1:14PM on Jun 12th 2009 by katejfarley
10. The POP3 mail server continues to exhibit sporadic reliability.
I have to check my mail 2-3 times to be able to finally connect to the server. Out look reports:
Task 'CompuServe - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
I check other mail services, and have NEVER had this problem with any server except for CompuServe, and then ONLY after switching to the new mail system.
This is a reliability issue, and needs to be resolved.
Thanks,
Jeff
Windows XP SP3, Outlook 2003 SP2, via POP3
Posted at 5:42PM on Jun 12th 2009 by n5tev
11. I`ve been getting spams adressed form my OWN compuserve.com email adress. How is this possible?
Posted at 10:59AM on Jun 13th 2009 by Alexander
12. Things are not working.
Cannot retrieve mail from the pop server. Cannot open mail using compuserve webmail.
Posted at 10:20AM on Jun 13th 2009 by Cecil N Jones
13. unable to receive emails on my alpha numeric id but receive all mail addressed to my "friendly name" id
Posted at 5:35PM on Jun 13th 2009 by wtwilkins
14. Anyone with any problem can go to:
http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-cssoftware
and there are many very helpful volunteers who should be able to assist you!
Posted at 12:41AM on Jun 14th 2009 by Joseph
15. I have tried to access my compuserve classic account since May 19 via Microsoft Outlook without success. I can read my mail via the website, but want to use Outlook. Has anyone had success. Telephone support says some have worked but that this problem is being worked on. I wonder.
Posted at 9:02PM on Jun 15th 2009 by Warren
16. At last I have a week of reliable e-mail traffic! My chief problem was always that I could often ‘receive’ without problem but never ‘send’ with the message “no transport provider” with the message immediately bounced back into the ‘received’ folder. The following summarises my own feelings and experiences;
Black mark to AOL for;
· the way you have let CompuServe users walk away to other e-mail hosts, it seems this was your intention
· the pathetic untried migration instructions
· not testing the new servers and software before you made us all aware of the migration,
· the money I’ve wasted on your premium phone line never being answered,
· never replying to my e-mails or fax – not even a “go away, we’re too busy with Elastoplast”
· being extremely unhelpful about migrating addresses (eventually I did it with Excel, the hard way)
· So many hours wasted, I am guessing at a minimum of 30 hours over 3 weeks. At my charge-out rate that is a whole bunch of money I’ve lost
Other Comments
· I have got so many useful tips from this forum, without which I’d be in a lunatic asylum right now
· If you can ‘send’ and ‘receive’ within CompuServe Webmail, then the problem probably lies within the configuration of your chosen webmail client
· Outlook (2000) is incredibly touchy about configuration and required MS patches and various Registry tweaks to make it even moderately robust. I would like to kid myself I eventually scientifically got the right program configurations and boxes ticked, but I guess I probably just tried every alternative combination over time until it eventually burst into life
· In the middle of it all BT Internet decided they would bounce outgoing e-mails from addresses which were not SSL pre-authorised. This together with AOL servers often ‘down’ and the obstinacy of Outlook meant finding the root causes of the problems was almost impossible for a long time. BTW thanks AOL for telling us a different port was necessary for SSL, so long after the event!!!
· Now it all works, I have found Outlook has nothing like the flexibility of CS4 which I was used to. After a small amount of research I have migrated to Pegasus Mail. This client is free, enables outgoing messages to be held in the outbox, has easily accessible circulation lists, can selectively download one or more messages from the CompuServe Server, will simultaneously download from different e-mail accounts and has the ability to synchronise messages/addresses between computers. It will also run direct off a memory stick which is a fantastic facility when travelling – you can just download the message you need. And it has a downloadable manual written in understandable non-techie English!
· I find it necessary at the moment to go into CompuServe Webmail on a daily basis to rescue ‘real’ e-mails from the ‘Spam’ folder and to reject other e-mails it doesn’t screen out, as ‘Spam’. I just hope I am training it properly.
Should anybody wish to contact me to expand on any of the issues mentioned above, please drop me a personal e-mail or paste it up on the Forum.
Mike W
Posted at 1:48PM on Jun 15th 2009 by 101714.1343
17. I am experiencing delays in receiving email messages again, as of Monday June 15 and again today (Tuesday morning). I have sent test messages from another account this morning and they haven't arrived. Yesterday some of them took a few hours to arrive.
This is quite frustrating to have an email account that you can't trust for timely delivery of mail, if at all.
Posted at 7:51AM on Jun 16th 2009 by Jim
18. I have been using an HP Ipaq 214 to successfully access webmail compuserve. From yesterday I can no longer access but get this error message "WAP Authentication Error: Error validating WAP authentication token. Clear cookies and try again."
I have Cleared the history, cookies and everything I can clear but I just get the same message.
I can still successfully access webmail compuserve from my laptop. Does anyone know what the problem is and what the answer is
Posted at 9:13AM on Jun 16th 2009 by petergribble
19. After several weeks the CS team fixed my problems so I could "migrate" OK. However, the Compuserve site freezes every time I log in on my new laptop running Vista and the newest Internet Explorer. I only logged in once all the way when I used someone else's older computer running Windows XP and an older IE. Please help.
lesorr@gmail.com
Posted at 2:55PM on Jun 16th 2009 by lesorr
20. My biggest problem seems to be a huge number of emails sent to me that arrive 12 hours late, or more often do not arrive at all.
Some of these are important emails (for example, acknowlegements for job vacancies that contain direct-line contact details not visible to the general public - who knows what jobs I have missed out on?).
Who knows what else hasn't arrived? Every day I discover something I've missed out on because AOL servers have lost my emails. Just a few minutes ago, I learnt that someone is sending me a snail-mail printout of my email because my email address doesn't work!
Can't these (expletive deleted) AOL amateurs TEST things before dumping us all irretrievably into a new system?
I've had my Compuserve address for 20 years, it's known to people all over the world and I can't just change it to another one, like the typical teenage AOL user!
Posted at 2:35PM on Jun 16th 2009 by Ron West