Updates for CompuServe Classic Users
Posted Jun 2nd 2009 2:26PM by Webmail Team
We are working diligently to resolve all the issues you all are experience with the new CompuServe mail system.You can always return here to the login page for the latest updates.
Important Update (June 9, 2009, 4:28pm ET):
We believe we have fixed the majority of issues with the new mail system and have noticed that the system has been stable for the past 12 hours.
We apologize for any inconvenience and appreciate your patience through this migration. If you are experiencing any problems, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening and provide as much detail as you can. This will help us to resolve your issue.
June 7, 2009, 3:58pm ET):
We will be restarting the servers at 12 am ET (midnight) on 6/8/09 and if you are using webmail or POP3/IMAP at that time, your session will be terminated. Please wait a few minutes and log back into your mailbox (either using webmail or POP3/IMAP access).
June 7, 2009, 11:35am ET:
We have been re-starting the servers periodically this morning, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access).
June 5, 2009, 4:54pm ET:
We have fixed the issues that were causing slowness in mail delivery. You should notice that there is no delay in mail is being delivered to your mailbox.
June 5, 2009, 10:24am ET:
We are experiencing slowness in mail delivery issues this morning starting at 3:00 am ET. You may notice that mail is taking longer to deliver to your mailbox. We are working diligently to resolve this issue and pologize for any inconvenience and appreciate your patience.
June 4, 2009, 5:52pm ET: We have been monitoring the new mail system and it has been stable since early this morning (6am ET). We are still working on several user accounts that have been effected during the migration and will continue to work until all these accounts have been fixed.
June 3, 2009, 10:38pm ET: We have been experiencing some issues with the new mail system and our teams are currently working to resolve them. We have been re-starting the servers periodically, so your session may be interrupted. If this occurs, please wait a few minutes and try to log back into your mailbox (either using webmail or POP3/IMAP access). We apologize for any inconvenience and appreciate your patience.
June 3, 2009, 6:38 PM ET: The temporary maintenance that is affecting some of your mailboxes has been completed.
June 3, 2009, 3:10 PM ET: The temporary maintenance that is affecting some of your mailboxes is taking longer than we expected.We expect to be finished by 5pm ET. We apologize for any inconvenience and appreciate your patience.
June 2, 2009, 12:03 PM ET: The Authentication team has fixed the webmail login issue when the"Stay signed in until I sign out" option was selected. You will no longer receive an error when selecting this option.
June 2, 2009, 10:45 AM ET: The Mail Operations team fixed the issues we have been experiencing with the POP3/IMAP servers.We are also closely monitoring these servers to make sure we don't have any more issues.
June 2, 2009, 4:15 AM ET: The Mail Development team delivered a fix for the latency in email delivery issue that several users have notified us about. This fix was installed immediately.
If you are experiencing any problem, please call Tech Support at 1-800-848-8990 or email us (websuiteblog@aol.com) to let us know exactly what is happening. This is our number 1 priority and are working to fix all known issues.
Rohit Kinra, AOL Mail Team
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Reader Comments (Page 2 of 4)
21. I can't get any of my e-mails--it says the folder is empty but there are over a 100 waiting. JM
Posted at 10:15PM on Jun 16th 2009 by jmogonye608
22. Dear AOL,
I´d like to know if it´s true that you'll be rewarding to Mr. X with USD $ 0.32 each mail people sent with a helping message -created by Mr X- to all their contacts. This could develop a huge chain!! Former sender says he has your permission for this because it is for a charity purpouse.
Posted at 9:56PM on Jun 17th 2009 by Jose A. Salinas
23. I have been having problems with AOL for days. Can't get tech help without AOL on the desktop. I try and send mp4s via e mail that have been sent in the past, and AOL keeps saying that files must be too large (which they aren't). I even send regular mail and get a pop-up from AOL saying mail will not go through and asks me if I want to save the draft. Sometimes the draft doesn't even get saved, and I have to rewrite the entire message. Just what is the problem? I'm going to have to find another provider if this keeps up. I have a Mac, by the way.
Posted at 5:47PM on Jun 17th 2009 by kallen1999
24. These past few days, and especially 17/18th, the new Compuserve Webmail has been PATHETIC.
I've been patient before, and recently. But I am beginning to believe that my stubborn refusal to give up my long-held compuserve address may ultimately be my downfall.
And all because you just don't know how to manage an email system!!!
Pull up your socks!! Or I will have to start swearing like a mechanic!!
K
Posted at 3:15AM on Jun 18th 2009 by merkz
25. Account was working fine but for the past three days I've been unable to access my account via blackberry curve. I'm getting WAP Authentication Error... Error validating WAP authentication token. Clear cookies and try again. I've done this numerous times with no luck. Has anyone seen this or been able to resolve?
Posted at 10:06AM on Jun 18th 2009 by bcostanzo
26. For the last 5 days, I haven't been able to send Email with attachments to anyone other than myself. Case# 174494440 was filed on June 15. So far the situation has not changed. I believe this is breach of contract, as the monthly fee entitles a user to be able to send Email. Not being able to put attachments on is like not having Email.
Posted at 12:21PM on Jun 19th 2009 by profirst
27. Hi all,
I love my compuserve classic e-mail id. It's cool and retro. The problem is I set up a bulky alias over 15 years ago and I hate it. Is there any way, I mean please, any way, I could go back to using 73363.2045@compuserve.com as my login? I really hate my long alias. Right now I actually use pop mail server, and send back through a different authenticated server that allows me to use an alias. It would make me the happiest camper on earth if you let me log on that way with the webmail. Thanks,
Rick
Posted at 2:16PM on Jun 19th 2009 by Rick Cooper
28. I can't sign on. Now I have to wait until 10AM for Tech support. What's up with that? I have comcast and only keep this email here to make it easy for admin. purposes. I did the sec. check in stuff it didn't work...If you guys don't get this (CS) fixed ASAP you will another customer gone.
Posted at 8:20AM on Jun 22nd 2009 by Larry
29. Dear Service stuff,
Two weeks before I have migrate my classic e-mail to webmail system and the system was working. I had no problmes. Since one week I have problems to login in compuserve webmail system. Sometimes the webmail is working, but no e-mail's appears on screen.
The following message appears after I had login:
Service Error
There was a problem handling your request. An unspecified error has occurred.
Try Again
Help and Troubleshooting | Help Pages | AOL.com
The Technical Stuff:
Error Code: C0FE2302
Report ID: 30509-east-20090622-112822
Please help!
Kind regards
Andreas Bauer
Posted at 2:15AM on Jun 23rd 2009 by bauer_andreas
30. @petergribble:we have fixed the WAP issue and would like you to try and let us know if you continue to experience an issue.
@Alexander:Please follow the solutions listed in this help article to reduce this occurrence, check out this article.
http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalId=10243
@katejfarley:If you are a paying AOL subscriber you can turn this message footer off by going to KW: footer in the AOL client or in Webmail in the Compose section of Settings. Free AOL accounts do not currently have this option. For more info, click http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=11710&sliceId=1&docTypeID=DT_AOLHOW_TO_1_1&dialogID=26655978&stateId=0%200%2026667832
@STChicago: The sound not playing issue is now fixed. Please let us know if you continue to have this issue.
Posted at 1:33PM on Jun 23rd 2009 by namita.khurana
31. @jmogonye608: This must have been a temporary issue. Can you login again and let us know if you continue to experience this.
@merkz: Please let us know if you continue to experience any issues and we will be willing to help troubleshoot these issues further.
@bcostanzo: Folks having an issue connecting via WAP should try it again. This issue was resolved as of yesterday evening.
@profirst: Please feel free to email me at websuiteblog@aol.com and let me know the error you are seeing when trying to send an attachment.
Posted at 1:42PM on Jun 23rd 2009 by namita.khurana
32. @bauer_andreas: This must have been a temporary issue. Can you please login again and let us know if you continue to experience this errror.
@Larry:Please share your screen name and the error you experience at sign in to help us troubleshoot your issue. Feel free to email this to us at websuiteblog@aol.com.
@Rick Cooper: sorry there is not much we can assist you with in the issue you are describing. But feel free to email us other problems you run into at websuiteblog@aol.com and we will be happy to help.
Posted at 6:04PM on Jun 23rd 2009 by namita.khurana
33. Hello I am also getting the same error message as Andreas Bauer
service error unspecified error please try again later. Can someone please help me. On my iPhone I get a error stating invalid email or password? Thank you for any help.
Posted at 5:39AM on Jun 24th 2009 by Mike
34. @Mike: please send your screen name to websuiteblog@aol.com, so we can further trouble shoot your issue.
Posted at 1:31PM on Jun 24th 2009 by namita.khurana
35.
We are being frustrated by two major problems for us here.
1. We are unable to use any of the "help" features on this site. It seems our email addresses are not recognized as "screen names" or something like that. If we have a question about the service the "help" function is useless. For example, I need the imap and smtp server names and ports and there is not way to locate that unless I find the original message you guys sent out to us about the transition.
2. We can not seem to access any of the forums. How can we find them when the Compuserve home page does not recognize our email address as a proper account?
3. You keep issuing the SSL Certificate for the site "imap" even when using "pop". This causes a warning everytime we download messages. I was told by your support folks this was to be corrected over two weeks ago. This also impacts our services that automatically download our software when using the secured access.
Please let us know what you are doing to correct this issues.
Thanks
Posted at 10:59PM on Jun 24th 2009 by Bernie
36. Tonight (06/24/09), I am unable to access csi.com from Outlook. Has been working fine, but not now. Can access webmail through the internet but not through outlook.
Posted at 1:16PM on Jun 26th 2009 by rjgraham
37. Hello
Not much sense having the 'email me' function for replies when the problem is that I cannot access my email either by POP which I set up weeks ago or via the webmail address.
I am on MAC OSX 10.5.7, Firefox 3.0.11 and/or Camino. Use POP on Entourage to collect mail and 'connection to the server failed' error message. When going to the webmail address (which does not keep a Compouserve url, but diverts to an AOL) system), I receive the following error message:
Error message link: http://east.us.webmail.aol.com/43525/aol/en-us/common/error.aspx?code=C0FE2302&ssm=true&chm=true&ph=east.us.webmail.aol.com&reportid=10500-east-20090625-082839&rt=STANDARD
Error message:
Service Error
There was a problem handling your request. An unspecified error has occurred.
Try Again
Help and Troubleshooting | Help Pages | AOL.com
The Technical Stuff:
Error Code: C0FE2302
Report ID: 10500-east-20090625-082937
Lovely; I use your help function for the COFE ERROR 2302 and hey, presto: great ideas:
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.
SEE ABOVE: I am a Mac user
Solutions
* Reset IMAP settings
SEE ABOVE: I am using POP mail and attempting to use your web interface
* Logout, then log back in to your AOL® WebMail
SEE ABOVE: I am not an AOL user, but a CS user
* Clear Cookies Cache, and History in your browser
I have done this dozens of times in two browsers
* Access your e-mails through the AOL® software
SEE ABOVE Again: I am not using AOL software and you have eliminated CS Classic software
I Have been a loyal CS user for over 20 years. please fix this.
Alan Whitford
alanwhitford@gmail.com
Posted at 7:29AM on Jun 25th 2009 by awhitford
38.
Hello
Not much sense having the 'email me' function for replies on your help blog when the problem is that I cannot access my email either by POP which I set up weeks ago or via the webmail address.
I am on MAC OSX 10.5.7, Firefox 3.0.11 and/or Camino. Use POP on Entourage to collect mail and 'connection to the server failed' error message. When going to the webmail address (which does not keep a Compouserve url, but diverts to an AOL) system), I receive the following error message:
Error message link: http://east.us.webmail.aol.com/43525/aol/en-us/common/error.aspx?code=C0FE2302&ssm=true&chm=true&ph=east.us.webmail.aol.com&reportid=10500-east-20090625-082839&rt=STANDARD
Error message:
Service Error
There was a problem handling your request. An unspecified error has occurred.
Try Again
Help and Troubleshooting | Help Pages | AOL.com
The Technical Stuff:
Error Code: C0FE2302
Report ID: 10500-east-20090625-082937
Lovely; I use your help function for the COFE ERROR 2302 and hey, presto: great ideas:
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.
SEE ABOVE: I am a Mac user
Solutions
* Reset IMAP settings
SEE ABOVE: I am using POP mail and attempting to use your web interface
* Logout, then log back in to your AOL® WebMail
SEE ABOVE: I am not an AOL user, but a CS user
* Clear Cookies Cache, and History in your browser
I have done this dozens of times in two browsers
* Access your e-mails through the AOL® software
SEE ABOVE Again: I am not using AOL software and you have eliminated CS Classic software
I Have been a loyal CS user for over 20 years. please fix this.
Alan Whitford
alanwhitford@gmail.com
Posted at 7:30AM on Jun 25th 2009 by awhitford
39. Havn't beeen able to get access at all today - just keeps coming up with 'try again' message. And, I have to say, that a day rarely goes by when I can log on quickly and successfully - it is an absolute nightmare with many of my business emails forwarded to compuserve acount for convenience. Any chance of sorting this out properly or wil I need to change after so many years!
Posted at 7:34AM on Jun 25th 2009 by Matt
40. Dear Service staff,
Since one week I have problems to login in compuserve webmail system.
The following message appears after I had login:
Service Error
There was a problem handling your request. An unspecified error has occurred.
Try Again
Help and Troubleshooting | Help Pages | AOL.com
The Technical Stuff:
Error Code: C0FE2302
Report ID: 10500-east-20090625-090204
Please help!
Posted at 7:24AM on Jun 25th 2009 by sergio amari