Update on Mail Issues

Posted Jan 25th 2011 08:47PM by the AOL Mail Team
Dear AOL Mail users,

During scheduled maintenance on January 24th, 2011, a problem was encountered causing messages to be removed from some of our valued users' email accounts.

Here's how your account may have been affected:

· Issue 1: My mailbox is empty.
· Issue 2: I'm missing some emails between November, 2010 and January, 2011.

We've identified the problem and plan to begin rolling out a solution starting tomorrow morning, January 26th, 2011. While some mailboxes will have their emails restored immediately, others may take a few days.

Here's what to expect once your messages have been restored. Your inbound messages (including emails previously transferred to folders) will appear in a new folder labeled "Recovered Mail." Your outbound messages will appear in a new folder labeled "Recovered Sent Mail."

We are truly sorry for this inconvenience. Our team is working around the clock on your behalf, and we appreciate your patience. We will keep you updated as more information becomes available.



The AOL Mail Team